Shipping Policy
Shipping Policy
At Newcut Studio, every order is processed and shipped from our US warehouse — quickly, reliably, with full tracking from door to door.
🚚 Free shipping included
We offer free shipping on every order to the following countries:
- 🇺🇸 United States
- 🇨🇦 Canada
- 🇬🇧 United Kingdom
- 🇦🇺 Australia
No threshold, no surprise fees at checkout — the price you see is what you pay.
⏱️ Shipping Times & Rates
| Destination | Estimated Delivery | Cost |
|---|---|---|
| 🇺🇸 United States | 5–7 business days | FREE |
| 🇨🇦 Canada | 7–10 business days | FREE |
| 🇬🇧 United Kingdom | 7–10 business days | FREE |
| 🇦🇺 Australia | 7–10 business days | FREE |
| 🌍 Rest of World | 10–20 business days | Calculated at checkout |
📦 Order Processing
Orders are processed within 1–2 business days (Monday to Friday, excluding US public holidays). Once your order ships, you’ll receive a confirmation email with a live tracking link.
📨 Order Tracking
Track your order in real time on our Order Tracking page with your tracking number. You can also log in to your account to see all your orders and tracking links in one place.
🏠 Delivery Information
- We ship to residential addresses, business addresses and PO Boxes (US only).
- Make sure your address is complete and accurate at checkout — we cannot reroute packages once they’ve shipped.
- Someone may need to be home to receive the package depending on the carrier.
🚫 Customs, Duties & Taxes
For Canada, UK, Australia and international orders, customs duties and import taxes may be charged by the destination country. These fees are the customer’s responsibility and are not included in the product price or shipping cost.
⚠️ Lost or Damaged Packages
If your package is marked as delivered but missing, wait 48 hours and check with neighbors / building manager. If it’s still missing, email us at contact@newcutstudio.com with your order number — we’ve got your back.
For damaged items, take a photo within 48 hours of delivery and email us — we’ll send a replacement at no cost.
🔄 Returns
Need to return an item? See our full Refund Policy — 14-day return window from delivery date.
📬 Need Help?
Email us at contact@newcutstudio.com — we respond within 24 hours.
Newcut Studio · 8206 Louisiana Blvd NE Ste A 5136, Albuquerque, NM 87113
